Jecimwa Solutions Return & Exchange Policy

At Jecimwa Solutions, we value our customers and want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

• Items must be returned within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Products that have been used, damaged, or altered after delivery.

• Personal care appliances (e.g., shavers, grooming kits) for hygiene reasons, unless defective.

• Clearance/discounted items marked as Final Sale.

3. Exchanges & Replacements

• If the product delivered is defective, damaged, or incorrect, we will arrange a replacement or exchange at no extra cost.

4. Refunds

• Refunds are processed within 7–10 business days after inspection and approval.

• Refunds will be made via the original payment method (that is cash,mobile money, bank transfer).

5. Return Process

• Contact our customer service team via 0752406475 within 7 days of delivery.

• Share order details, photos of the item (if damaged/defective), and reason for return.

• We will guide you on how to return or exchange the product.

6. Delivery & Shipping Costs

• If the return is due to a defect, damage, or wrong item sent, Jecimwa Solutions covers the return shipping.
• If returning for personal reasons (e.g., changed your mind), the customer will bear the return delivery cost.